Returns and Refunds

Last updated: 15 October 2026

Iron Regiment is operated by SW GALLUS LIMITED. If you need help with a return, exchange, damaged item or refund, email info@ironregiment.co.uk with your order number.

Our 30-day returns offer

You can request a change-of-mind return for eligible goods within 30 days of receiving them. To qualify for this additional store offer, items should be unworn other than trying them on, unwashed and in good condition. Please contact us for a return address and instructions before posting anything back. Standard catalogue products do not become personalised merely because they are printed after ordering.

This offer is in addition to, and does not restrict, your statutory rights.

UK and EU online cancellation rights

Where UK or EU distance-selling cancellation rights apply, you can normally cancel without giving a reason within 14 days after receiving the goods (or the last item in an order delivered in separate parcels). You normally have a further 14 days after notifying us to return them. You may inspect or try on goods as you would in a shop. Where permitted by law, deductions may be made for handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

For a valid statutory cancellation, we will refund the price paid for the goods and the cost of our standard outbound delivery option, if charged. Extra costs of premium delivery selected by you may not be refunded. We will refund promptly, no later than 14 days after receiving the returned goods or evidence you have sent them, whichever comes first, using your original payment method unless you agree otherwise. You may have to pay the direct cost of returning change-of-mind items if we informed you of this before purchase; if not, we will cover that cost where required by law.

Customisation and exceptions

Goods made to your individual specifications or clearly personalised (for example, printed with a name or customer-provided artwork) may be excluded from statutory change-of-mind cancellation where the law permits. Ordinary made-to-order items using standard catalogue designs are not automatically excluded. Sale-priced items retain applicable statutory cancellation and faulty-goods rights. No change-of-mind exception removes your rights if an item is faulty or not as described.

Damaged, faulty or incorrect items

Please contact us promptly if your order is faulty, damaged, incorrect or not as described. Include the order number and photographs where helpful. We will provide any repair, replacement, refund or other remedy required by applicable consumer law, and cover reasonable return costs when legally required. Your statutory rights are not affected by this policy or the condition requirements of our voluntary 30-day offer.

Exchanges

Contact us about exchanging sizes or designs. If a direct exchange is unavailable, you can return an eligible item under this policy and place a new order.

Refund timing and contact details

For returns under our additional 30-day offer that fall outside a statutory cancellation, we aim to issue an approved refund to the original payment method within 10 business days of checking the return. Your payment provider may take additional time to display it. Statutory refund deadlines always take priority.

Email: info@ironregiment.co.uk
Legal company: SW GALLUS LIMITED, company number 16942603, registered in England and Wales.
Registered office: 1 Small Training Solutions (Sw Gallus), Riverside Court, Avenue De Clichy, Merthyr Tydfil, United Kingdom, CF47 8LW.